Shipping policy

Shipping Policy:

At Havenly Pets, we are committed to ensuring your order arrives safely and on time, so your pet can start enjoying their new cozy haven as soon as possible. Once your order is placed, our team carefully reviews and processes it within 2–4 business days. During this time, we double-check that each item meets our high-quality standards and is prepared for safe shipment.

After processing, please allow up to 10 business days for shipping, depending on your location and carrier availability. While most orders arrive sooner, shipping times may vary due to factors outside our control, including holiday surges, weather delays, or carrier disruptions. Rest assured, we always strive to get your order to you as quickly as possible.

You will receive a confirmation email with tracking details as soon as your order ships, so you can monitor your package every step of the way. Our shipping team works with trusted carriers to ensure your pet’s products are handled with care.

If your order has not arrived within the expected timeframe, we encourage you to reach out to us at team@lionizeglobal.com. Our customer support team is ready to assist you, investigate any delays, and provide updates to ensure your experience with Havenly Pets is smooth and worry-free.

Thank you for choosing Havenly Pets — we appreciate your trust and look forward to helping your pet enjoy comfort and joy in every moment.